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Terms & Conditions

These Terms & Conditions govern your use of the Blendz Marketing website and the services we provide.

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These Terms & Conditions govern your use of the Blendz Marketing website and the services provided by Blendz Marketing. By accessing our website, requesting a quotation, approving a proposal, or engaging our services, you agree to these Terms & Conditions together with any applicable quotation, proposal, statement of work, invoice, or other written agreement issued for your project.

If you do not agree with these terms, please do not use our website or engage our services.

1. About These Terms

These Terms & Conditions establish the general terms under which Blendz Marketing provides digital marketing, SEO, paid advertising, social media, web development, software development, design, creative, and related digital services.

Specific projects may be governed by additional written documents, including quotations, proposals, statements of work, project specifications, invoices, or service agreements.

Where a specific written project agreement conflicts with these general Terms & Conditions, the specific written agreement will apply to the extent of that conflict.

2. Our Services

Blendz Marketing provides digital and technology services according to the scope agreed with the client.

Services may include, where applicable:

  • digital marketing
  • search engine optimization
  • paid advertising
  • social media marketing
  • content and marketing services
  • website design and development
  • web application development
  • mobile application development
  • software development
  • branding and creative services
  • UI/UX design
  • consulting and related digital services

The exact services, deliverables, timelines, fees, revisions, milestones, and responsibilities will be defined in the applicable quotation, proposal, statement of work, or agreement.

We reserve the right to decline requests that are unlawful, fraudulent, abusive, deceptive, or outside the services we reasonably provide.

3. Quotations and Proposals

Quotes and proposals are based on the project information available when they are prepared.

A quotation or proposal may specify:

  • project scope
  • deliverables
  • milestones
  • estimated timelines
  • fees
  • payment schedule
  • revisions
  • client responsibilities
  • third-party costs
  • assumptions and exclusions

Unless otherwise stated in writing, a quotation does not create an obligation to begin work until the client has approved the proposal and completed any required initial payment.

Prices may be revised if the project scope changes materially or if assumptions contained in the original quotation are no longer applicable.

4. Scope of Work and Changes

Work will be performed according to the agreed scope.

Requests that materially change the agreed scope may require:

  • additional fees
  • revised milestones
  • revised timelines
  • a new quotation
  • written approval before work begins

Examples of scope changes may include additional pages, features, integrations, platforms, revisions, campaigns, content, functionality, or technical requirements that were not included in the original agreement.

We are not required to provide additional work outside the agreed scope without an agreed change in scope and, where applicable, additional payment.

5. Advance Payments

An advance payment may be required before work begins or project resources are reserved.

Unless a written quotation, proposal, or service agreement states otherwise, an advance payment is non-refundable once the project has been scheduled, resources have been allocated, or work has commenced.

The advance may cover project reservation, planning, resource allocation, onboarding, initial work, third-party commitments, and other costs or commitments associated with beginning the project.

Cancellation by the client after this point does not automatically entitle the client to a refund of the advance payment.

Where a project agreement specifies a different payment or refund arrangement, that written agreement will govern.

Nothing in these Terms & Conditions is intended to exclude or limit any right or remedy that cannot lawfully be excluded or limited under applicable law.

6. Payment Terms

Clients are responsible for making payments according to the agreed quotation, proposal, invoice, milestone schedule, or service agreement.

Payments must be made by the agreed payment method and within the stated payment period.

If a payment is overdue, we may suspend work, access, delivery, campaign activity, hosting-related work, or other services associated with the unpaid amount until the account is brought up to date.

Suspension resulting from overdue payments may affect project timelines.

Any additional costs charged by third-party providers, platforms, advertising networks, hosting providers, domain registrars, software vendors, APIs, or similar providers are the client's responsibility where those costs are not expressly included in the agreed project fee.

7. Client Responsibilities

Clients are responsible for providing information, approvals, content, credentials, access, assets, and other materials reasonably required to perform the services.

Clients must ensure that information and materials supplied to us are accurate and that they have the necessary rights and permissions to use them.

Delays caused by missing information, approvals, credentials, assets, or feedback may affect project deadlines.

We are not responsible for delays caused by circumstances outside our reasonable control, including delays caused by the client or by third-party services.

8. Content, Materials and Third-Party Rights

The client is responsible for ensuring that materials supplied to Blendz Marketing may lawfully be used.

This may include:

  • text
  • images
  • videos
  • logos
  • trademarks
  • fonts
  • documents
  • software
  • data
  • customer information
  • other third-party materials

The client represents that it has the necessary rights, permissions, and licenses to provide such materials for the agreed purpose.

We may refuse to use content or materials that we reasonably believe may violate applicable law or third-party rights.

9. Intellectual Property

Unless otherwise stated in a written agreement:

  • each party retains ownership of intellectual property it owned before the project;
  • third-party software, plugins, frameworks, stock assets, fonts, APIs, and similar resources remain subject to their own licenses;
  • client-owned materials remain the client's property;
  • Blendz Marketing's pre-existing tools, methods, frameworks, reusable components, internal processes, templates, know-how, and general development techniques remain the property of Blendz Marketing where legally applicable.

Ownership or licensing of final deliverables will depend on the applicable project agreement and payment status.

Where a project agreement grants the client ownership of specific final deliverables, such transfer will be subject to the terms of that agreement and completion of the required payment.

10. Third-Party Platforms and Services

Some services depend on third-party platforms and providers, including but not limited to:

  • Google
  • Meta
  • LinkedIn
  • hosting providers
  • domain registrars
  • payment providers
  • advertising platforms
  • analytics platforms
  • software vendors
  • APIs
  • app stores
  • external SaaS platforms

Third-party services operate under their own terms, policies, availability, pricing, and technical limitations.

Blendz Marketing does not control third-party platforms and cannot guarantee that a third-party service will remain available, unchanged, uninterrupted, or compatible.

Additional third-party charges may apply.

11. SEO and Marketing Results

SEO, paid advertising, social media, content marketing, and other marketing services involve factors outside our control.

We do not guarantee:

  • specific Google rankings
  • specific traffic levels
  • specific lead volumes
  • specific advertising results
  • specific revenue
  • a particular return on investment
  • approval by a third-party platform
  • permanent search-engine positions

Where forecasts, estimates, targets, or projections are provided, they are planning estimates and not guarantees unless expressly stated otherwise in a written agreement.

Search engines and advertising platforms may change their algorithms, policies, interfaces, eligibility requirements, pricing, or enforcement practices without notice.

12. Project Timelines

Estimated delivery dates depend on:

  • scope
  • client approvals
  • availability of required materials
  • technical dependencies
  • third-party services
  • changes in requirements
  • timely payments
  • other project conditions

Estimated dates are not guaranteed unless a written agreement expressly states otherwise.

If the client requests delays, pauses, scope changes, or substantial revisions, delivery dates may need to be adjusted.

13. Revisions and Approvals

The number of revisions included in a project will depend on the applicable quotation, proposal, or agreement.

Additional revisions outside the agreed scope may incur additional charges.

Client approval of a design, page, campaign, feature, content item, or other deliverable confirms that the approved item may proceed to the next project stage unless otherwise agreed.

Clients should carefully review deliverables before giving approval.

14. Confidentiality

We will use reasonable care to protect confidential information provided to us for the purpose of delivering services.

Confidential information does not generally include information that:

  • is publicly available without breach of these terms;
  • was already lawfully known to the receiving party;
  • is independently developed without use of confidential information; or
  • must be disclosed by law or lawful authority.

Project-specific confidentiality obligations may also be defined in a separate agreement.

15. Data and Security

Clients should not provide unnecessary sensitive information.

Where access credentials are required, clients should provide them using secure methods where reasonably available.

We are not responsible for security incidents caused by:

  • compromised third-party systems
  • insecure credentials supplied by the client
  • client-side security failures
  • third-party software vulnerabilities
  • unauthorized actions outside our control

Any security-related services will be governed by the scope agreed for that service.

16. Suspension and Termination

Either party may request termination of a project subject to the applicable quotation, proposal, service agreement, or these Terms.

We may suspend or terminate services where:

  • payments remain overdue;
  • the client materially breaches the applicable agreement;
  • the requested work is unlawful or presents a serious legal/compliance risk;
  • the client engages in abusive, fraudulent, threatening, or materially disruptive conduct;
  • continuing the project would create unreasonable security or operational risk.

Termination does not automatically cancel amounts already due.

Completed work, approved milestones, committed third-party costs, and other non-refundable amounts may remain payable according to the applicable agreement.

17. Refunds and Cancellations

Refunds, if any, are governed by the applicable quotation, proposal, service agreement, and any specific Refund & Cancellation Policy published by Blendz Marketing.

The advance-payment rules in Section 5 apply unless a specific written agreement states otherwise.

Because projects may involve allocated staff time, planning, development, creative work, advertising setup, third-party costs, or other commitments, cancellation after work has begun may result in amounts remaining non-refundable or payable.

Any legally required consumer rights or remedies remain unaffected.

18. Website Use

You may use this website only for lawful purposes.

You must not:

  • attempt unauthorized access;
  • interfere with website security;
  • introduce malicious code;
  • scrape or abuse the website or its systems;
  • impersonate another person or organization;
  • use our content in a misleading manner;
  • misuse forms, APIs, or other website functionality.

We may restrict access where reasonably necessary to protect the website, users, systems, or business.

19. Website Content

Information published on the website is provided for general informational and business purposes.

Although we aim to keep information accurate and current, we do not guarantee that all website content will always be complete, current, or error-free.

Information on the website should not automatically be interpreted as a guarantee, professional legal opinion, financial advice, or binding project commitment unless expressly stated.

20. Limitation of Liability

To the extent permitted by applicable law, Blendz Marketing will not be liable for indirect, incidental, consequential, special, or loss-of-profit damages arising from the use of the website or services.

To the extent permitted by applicable law, our total liability relating to a particular service or project will not exceed the amount actually paid to Blendz Marketing for that specific service or project during the applicable contractual period.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

21. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • internet or infrastructure failures
  • hosting outages
  • platform outages
  • cyber incidents
  • natural disasters
  • government actions
  • war
  • civil unrest
  • widespread service outages
  • labor disruptions
  • failures of third-party providers

Where practical, we will communicate material disruptions and work toward resuming affected services.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

For existing projects, the contractual documents applicable to the project will continue to govern to the extent required by the applicable agreement.

23. Governing Law and Disputes

The governing law and dispute-resolution process for a particular project may be specified in the applicable written agreement.

Where no project-specific terms apply, the parties should attempt to resolve disputes through good-faith communication before pursuing formal remedies.

Nothing in this section removes any mandatory rights or remedies provided by applicable law.

24. Contact

For questions regarding these Terms & Conditions, contact Blendz Marketing through the official contact details published on our website.

Please use our contact page to get in touch, or request a project quotation through our quote page.

25. Acceptance

By using the website, requesting services, approving a proposal, or engaging Blendz Marketing, you acknowledge that you have had an opportunity to review these Terms & Conditions.

Where a service requires formal acceptance, payment, or contract approval, the applicable proposal, quotation, agreement, invoice, and payment terms may contain additional requirements.